Support
Need help with the Prentis app? Email us and a real person will get back to you — we typically reply within one business day.
Common questions
Signing in
Prentis signs you in with your mobile number and a one-time text code. If a code doesn't arrive or you're having trouble getting in, email us and we'll sort it out.
Managing your subscription
Prentis Premium is billed through your Apple App Store or Google Play account. To view, change, or cancel it, open your device's App Store or Play Store account settings — or email us and we'll walk you through it.
Deleting your account
You can permanently delete your account and its data from inside the app: go to Profile → Delete account. You can also do it from the delete your account page, or email us to request deletion.
Privacy and your data
See our Privacy Policy for how we collect, use, and protect your information, or email us with any data request.